Online Banking

Free text alerts

Manage your money on the move and sign up for free text alerts to keep track of your account on your mobile phone.

How to sign up for text alerts

There are two ways you can sign up for text alerts.

• Send a secure message using Online Banking, including your mobile number and international dialing code.

• Contact our Customer Service team - and Customer Service opening hours.

Text alerts to customers when outside of the UK and to non-UK mobile numbers is not guaranteed. Choose from the following text alerts:

Weekly balance

Receive details of your transactions every Monday morning.

Daily balance updates

Receive details of your transactions every morning.

Statement alerts

Receive a text alert when your online statement is available.

Limit alerts

Receive a text alert when your available balance falls below £100.

Balance range information

Receive a text alert when your balance is outside the range you set.

Transaction alerts

Receive a text alert when any transaction takes place that matches or exceeds the amount you choose.

On Demand services 

You can request your balance or your recent transaction history at any time by texting to +44 7588 715716. On Demand Services to and from customers when outside of the UK and to non-UK mobile numbers is not guaranteed.

On Demand services allow you to request the following:

• Retrieve Bank Balance

  - Text "BALANCE" then the last four digits of your account number, e.g. BALANCE 1234

• View a mini statement

  - Text "STMT" then the last four digits of your account number, e.g. STMT 1234

• Activate a debit card

  - Text "CARD" then the last four digits of the card number followed by the last 4 digits of the account number, e.g. CARD 1234 2406

You can manage your text alerts using the 'Account Services' menu in Online Banking. Cynergy Bank Mobile Banking uses high levels of security so that your money is safe. . Text message delivery cannot be guaranteed due to the nature of the mobile network. Please note that your mobile phone service provider may charge you for text messages and internet browsing, as well as receiving text messages abroad. If you are not sure please check with them.

Our text alert service can only be used on a mobile phone compatible with a UK network. It cannot be used on a fixed line telephone, a computer capable of receiving text messages or a ‘virtual’ mobile phone number beginning with ‘070’. Some older mobile phones may not be compatible with our bank account text alert service. Overseas mobile numbers can only be registered by sending a secure message via Online Banking or by calling +44 (0)20 3375 6422.