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Customer Service opening hours over the Christmas and New Year holiday period
Day | Date | Opening hours |
|---|---|---|
Monday | 23-Dec-24 | 08:00-19:00 |
Tuesday | 24-Dec-24 | 09:00-17:00 |
Wednesday (Christmas Day) | 25-Dec-24 | Closed |
Thursday (Boxing Day) | 26-Dec-24 | Closed |
Friday | 27-Dec-24 | 08:00-19:00 |
Saturday | 28-Dec-24 | 09:00-17:00 |
Sunday | 29-Dec-24 | 09:00-17:00 |
Monday | 30-Dec-24 | 08:00-19:00 |
Tuesday | 31-Dec-24 | 09:00-17:00 |
Wednesday (New Year's Day) | 01-Jan-25 | Closed |
Thursday | 02-Jan-25 | 08:00-19:00 |
Send a secure message
Secure messages are sent via . For more help, take a look at our .
Phone us
Our Customer Service lines are open from 8.00am to 7.00pm weekdays and 9.00am to 5.00pm () on weekends and bank holidays.
Phone 0345 850 5555 (or +44 (0)20 3375 6422 if you're calling from outside the UK). Calls may be recorded for monitoring and training.
For customers with hearing or speech impairments
Contact us using .
When we call you back
If our Customer Service team needs to call you back, their call will come from one of these phone numbers:
+44 20 3901 7531 or +44 20 3892 4149.
Report fraud or a lost or stolen card
Tell us straight away if your card has been lost or stolen or if you think you have been a victim of fraud. Check our for for advice and contact information.
Our regional offices
Visits to offices are by appointment only. Contact your Relationship Manager to arrange.
Opening hours are 9.15pm – 5.15pm, Monday to Friday.
Birmingham
112 Colmore Row
Birmingham
B3 3AG
Manchester
Manchester Business Centre
3 Hardman Square
Spinningfields
Manchester
M3 3EB
Glasgow
1 West Regent Street
Glasgow
G2 1RW