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Worried about mortgage repayments?

Support regarding your mortgage or your ability to meet your upcoming payments.

If you need support regarding your mortgage or are concerned about your ability to meet your upcoming payments, contact your Relationship Manager as soon as possible.

The Bank is here to support you if you are experiencing financial difficulties. 

It is important to understand that any further financial assistance that you require could be reported to credit reference agencies, which might impact your credit rating, making it harder to get credit in the future.

Further financial assistance may also increase your mortgage balance and how much you have to repay in the future.

If you would like to speak to us about your circumstances, contact us via our online form .

We will respond to your enquiry within three working days.

Ways you can contact us

Secure message

Send us a secure message by logging into .

Email us

using our online form.

Phone us

0345 850 5555 (or +44 (0) 20 3375 6422 if you're calling from outside the UK)